Returns, Refunds and Shipping Policy

Return policy

At Renova Build, we want you to shop with confidence. If you are not satisfied with your purchase, we're here to help.

Change of mind returns

We accept change-of-mind returns within 14 days of delivery for eligible items, provided that:

• The item is unused, uninstalled and in its original packaging
• The product is in resaleable condition
• Proof of purchase is provided
• The product is not custom-made or a special order

Change-of-mind returns may incur:

• Return freight charges
• A restocking fee of up to 20% for supplier-returned items

Non-returnable items

The following items cannot be returned for a change of mind:

• Custom vanities, made-to-order cabinetry and custom stone tops
• Clearance and sale items
• Installed or used plumbing fixtures
• Opened sealant, adhesives and chemicals
• Special-order imported items

Damaged or incorrect items

Please inspect your order upon delivery. If any item arrives damaged, faulty or incorrect:

• Notify us within 48 hours of delivery
• Send photos of the packaging and product
• Keep all packaging until the claim is resolved

We will assess and arrange repair, replacement or refund where appropriate.

Return process

To request a return, contact us:

Email: info@renovabuild.com.au
Phone: 0450 433 433

Please include your order number, full name, photos (if damaged) and the reason for return.

Refund policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Refund timeframes

Approved refunds are processed to the original payment method within 3 to 10 business days, depending on your bank or payment provider.

Partial refunds may apply if

• The product is returned incomplete
• Packaging is damaged beyond normal inspection
• The item shows signs of handling or attempted installation

Shipping fees

Original shipping charges are generally non-refundable for change-of-mind returns.

Shipping policy

Where we deliver

We deliver to Sydney suburbs only. We do not ship interstate or internationally.

For bulky items such as vanities, toilets, mirrors, stone tops and wall panels, delivery availability may vary by suburb and postcode. If you are unsure whether we deliver to your address, contact us before ordering.

Collection from our showroom

You are welcome to collect your order from our showroom at 104 George Street, Hornsby NSW 2077, Monday to Friday 9:00am to 5:00pm and Saturday 9:00am to 3:00pm. Please contact us to arrange a collection time.

Dispatch timeframes

• Standard stocked items: 1 to 5 business days
• Supplier stock and larger items: 5 to 15 business days
• Custom or imported products: estimated lead times are provided individually

Delivery conditions

Please ensure the correct address is entered at checkout, that someone is available to receive bulky deliveries, and that safe site access is available. Missed deliveries or re-delivery may incur extra charges.

Heavy and fragile items

Large bathroom products may be delivered kerbside only unless otherwise arranged. Customers should inspect goods immediately upon delivery.

Delays

While we aim to meet all estimated delivery times, delays may occur due to supplier shortages, freight congestion, weather events or carrier limitations. We will communicate any significant delays promptly.