Shipping policy
We are committed to delivering your products promptly and safely. Please read through our shipping policy to understand the terms and conditions regarding the delivery of your order:
1. Processing Time:
• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.
2. Shipping Rates and Delivery Times:
• Shipping charges for your order will be calculated and displayed at checkout based on your location and the size of the order.
• Standard Shipping: Delivery typically takes 3–7 business days, depending on your location.
• Express Shipping: If available, express delivery takes 1–3 business days.
3. International Shipping:
• We offer international shipping to select countries. The shipping cost and delivery times will be calculated at checkout.
• Please note that international orders may be subject to additional customs fees, taxes, or duties, which are the responsibility of the customer.
4. Order Tracking:
• Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.
5. Shipping Restrictions:
• We do not ship to P.O. Boxes or APO/FPO addresses.
• Some oversized or fragile items may require special shipping arrangements. In such cases, our customer service team will contact you directly.
6. Damaged or Lost Packages:
• If your package arrives damaged, please contact us immediately with photos of the damaged items. We will arrange for a replacement or refund.
• If your order is lost in transit, we will work with the shipping carrier to resolve the issue. Please allow 7–10 business days for the investigation.
7. Delivery Issues:
• Please ensure that your shipping address is accurate to avoid delivery delays or issues. We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Shipping Delays:
• While we strive to deliver on time, unforeseen circumstances such as weather, customs delays, or carrier issues may impact delivery times. We will keep you informed of any delays.
Thank you for choosing us for your kitchen and bathroom product needs! If you have any questions regarding your shipment, please feel free to contact our customer service team.
